Jan 29, 2020


Kenny D.


Did you recognize that within the U.S. there are many locations with an equivalent name as in Europe? for instance , Georgia, it's not only a state within the U.S., but it's also one among our hottest destinations Georgia, Poti, Luba Onyschuk, Shipping Coordinator in the least state to state.

Have you ever wondered how All state to ships vehicles everywhere the planet and who stands behind your successful deliveries? We spoke to Luba Onyschuk, Shipping Coordinator in the least state to state, about the company's support team and therefore the challenges they face a day .

With all of that on stake, and being aware that so as to possess a successful car shipping process you would like to think about numerous factors, we've made this post to inform you a number of the foremost common problems you'll face when shipping your vehicle. find out how to affect these problems just in case they happen, also as the way to avoid them.

However, we all know that no matter all of your effort into choosing a trustworthy car company , it's almost impossible to avoid all the risks of problems involved in car shipping. this is often why, for car lovers, who have their vehicles as their most precious possessions, trusting a corporation to maneuver them from a rustic to a different are often quite stressful experience. it's tons to think about: the vehicle's safety, having your car delivered at the proper time, not having any problems with customs or documentation,all of that at an equivalent time you are trying to not spend a fortune with the auto shipper!

 Luba, tell us please, how long have you ever been with All state to state and the way did you join the company?

 I started performing at All state to state not that way back , in March 2019. As I'm curious about international shipping and logistics, I used to be to seek out         trying to find employment associated with that industry and was lucky to find All state to state.

 It's always great to seek out what you're trying to find . What about the required skills? one amongst the most important ones in your work may be a foreign language, right? What apart from English does one speak and use at work?

 Well, i'm fluent in Russian, Ukrainian and Polish. It helps me to know more customers everywhere the planet and supply them with better service.

 So, you speak multiple languages and work with customers from numerous countries. Tell us, what country is that the most active when it involves requesting help from support agents? And what method of communication do those customers prefer: chat, email, or direct phone line?

 It's really difficult to define who's the foremost active, as we get tons of requests from everywhere. Most customers prefer emails and chats. For international customers, it's easier because they will use a translator and put all the small print about their vehicles clearly. Still, we often get phone calls also .

 Ok, let's mention those requests you get. what's the most frequent question asked by All state to state customers and what's the most well liked issue that your team faces?

 Usually, it's "When are you getting to deliver the vehicle?". Our team is extremely professional, and everybody is functioning hard all day to make sure that each one deliveries are fast and smooth. For us, devour time may be a priority task every day .

The hottest issues are delays in devour . they typically happen when a driver's truck is weakened or weather are extremely difficult, like hurricanes and flooding. And, of course, we do our greatest to resolve even that complicated tasks.

 Looks such as you do tons of labor there! By the way, what's the foremost popular destination among the customers? Is that America, Asia, Europe, etc.?

 You're probably expecting to listen to "America", but no  the foremost popular destinations are Africa and Europe. for instance , the foremost popular ports in Europe are Bremerhaven, Germany, and Odesa, Ukraine. That's why we recommend all our customers from Netherlands , Denmark or maybe Italy to ship vehicles to Germany. it'll be faster and cheaper because with more loads getting to one place it's quicker and easier for us to consolidate the hundreds into one shipping container.

 So, you are doing everything to form shipping easier. But let's revisit the challenges. Tell us, what was the foremost difficult case for you to resolve during some time in the least state to state? And what was the funniest one?

 The most difficult cases are deliveries from Hawaii, that's why we recommend that our customers check the situation before they buy their vehicles.

What about the funniest one? Hmm Did you recognize that within the U.S. there are many locations with an equivalent name as in Europe? for instance , Georgia, it's not the sole state within the U.S., but it's also one among our hottest destinations  Poti, Georgia. But we always confirm which location to ship to, because it wouldn't be funny to possess your vehicle find yourself within the wrong place.

That's funny! Luba, apart from choosing the right destination name in Europe, are you able to give our readers a bit of recommendation for domestic and international shipping?

Sure thing! For international shipping, I like to recommend that customers check title and sale documents for his or her vehicle before buying it. We can't export vehicles sold only with a Bill of Sale, or title documents indicating the vehicles are listed as "Junk" or only are often sold for "Parts". In some cases, we will help buyers obtain the required documents, but it'll take time and also will raise the shipping quote. all state to state is providing fastest services as we care about our customers and  value their money.